FAQs

How can I contact NeuroWave?

You can email us anytime at info@neurowave and our support team will be happy to help you with anything you need!

Do you ship worldwide?

Yes! We ship to most countries around the world.

Where do you ship from?

We ship directly from our international fulfillment centers.

Can I change or cancel my order?

Because we work fast to process orders, any changes or cancellations must be requested within 12 hours of placing your order.

After 12 hours, changes cannot be made — but you can return your order for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

When will my order be processed?

All orders are processed between Monday and Friday.

Orders are typically processed within 1–3 business days, and shipped the following business day.

Please allow extra time during holidays or major sale periods.

How long will it take to receive my order?

Our standard delivery time is 1–7 business days depending on your location and local carrier speed.

What if I don’t receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.